New Haven Wound Treatment Center

Question: Discuss the skill and traits of primary leader in the case and relevant action to address the issue. Answer: Summary of the case The problem noticed in New Haven Wound Treatment Center is that nurse managers and nurses have started recommending physician to use a new product called Healthy Healing to treat wounds of patients. Physicians has been using a different and more efficacious product for wound healing since many years and they have complained that nurse are so insistent on using the new product that they have started ignoring physicians order too. Another serious trend that has been noticed in the hospital is that nurses are ignoring their duty as a care provider and their purpose of using this product is not for improvement of health outcome in patients. Instead they are interested in using more Healthy Healing products to get more HH points and gain material gain. Skill and traits of primary leader in the case Seeing the problem of conflict of interest among nurses, another problem is that they nurse manager is also not accountable enough to curb this hazardous interest among nurses. The nurse managers are also supporting the nurse and feels that using this product will be beneficial. She feels that the more HH points are gained by the nurses, the more products can be brought by it. The nurse manager defends the nurses by saying that if there was any problem with the product, the hospital authorities would have never allowed the sales person of Health Healing to come to the clinic. Relevant action to address the issue As a health care administrator of New Haven Wound Treatment center, I feel that this is disturbing trend will create great problem for patients and it is necessary to immediately cancel the healthy healing points system. As an administrator in the center it is my duty to see that nurse follow the guideline of practice set by the organization. Conflict between physician and nurse is also not good for the progress of the wound treatment center. It is my duty to promote patient safety and employee safety in the clinic. I will have to intervene to prevent disruptive behavior by meeting with CEO to address the problem. First of all it is necessary to strictly remove the health healing system and then nurse manager must be encouraged to monitor that professional code of conduct of nursing is consistently maintained in the organization. According to professional code of conduct, nurses must be accountable enough to provide safe and competent care to patients. They should strictly prohibit a ctivities that do not come under the scope of nursing practice (Masters, 2015). As health administrator I will ensure that nurse do not compromise their duty of care under any condition. Mainly the particular problem in the case has arise because of interference of personal work with professional duties. Hence as a leader I will develop a disciplinary structure so that conflicts among employees as well as employees are minimized (Almost et al., 2016). It will also be necessary to make all staff aware that apart from nursing duties they also need to conform to ethical duty of care. Ethical policy education may help to reduce conflicts (Grace, 2013). Reference Almost, J., Wolff, A. C., Stewart Pyne, A., McCormick, L. G., Strachan, D., D'Souza, C. (2016). Managing and mitigating conflict in healthcare teams: an integrative review.Journal of advanced nursing. Grace, P. J. (2013).Nursing ethics and professional responsibility in advanced practice. Jones Bartlett Publishers. Masters, K. (2015).Role development in professional nursing practice. Jones Bartlett Publishers.